Privacy Policy

1. Introduction

National Appraisers, LLC ("we," "us," or "our") operates the website autodamageclaim.com (the "Site"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site or use our services, including diminished value appraisals, total loss appraisals, certified auto appraisals, and related insurance claim services.

By using our Site or submitting information through our forms, you consent to the practices described in this Privacy Policy. If you do not agree with the terms of this policy, please do not access the Site.

2. Information We Collect

Personal Information

When you submit a claim evaluation form, contact us, or request our services, we may collect the following personal information:

• Full name (first and last)
• Email address
• Phone number
• Mailing address and state of residence
• Vehicle information (year, make, model, trim, VIN)
• Date of loss or accident
• Insurance claim details and documentation
• Photographs and documents you upload (repair estimates, insurance offers, etc.)

Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and browsing activity, including:

• IP address and approximate geographic location
• Browser type and version
• Operating system
• Pages visited and time spent on each page
• Referring website or search terms
• Device type (desktop, mobile, tablet)

3. How We Use Your Information

We use the information we collect for the following purposes:

• Claim Evaluation: To review your case, prepare appraisal reports, and provide diminished value or total loss assessments.
• Communication: To contact you regarding your claim, provide updates, and respond to your inquiries.
• Service Delivery: To prepare certified appraisal reports, negotiate with insurance companies on your behalf, and manage the appraisal clause process.
• CRM Management: To manage client relationships and track the status of your claim through our internal systems.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes.
• Site Improvement: To analyze usage patterns and improve our website, services, and user experience.
• Marketing: With your consent, to send you information about our services, industry updates, or educational content related to auto insurance claims.

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

• Insurance Companies: When negotiating your claim, we may share relevant vehicle and claim information with the applicable insurance company as part of the appraisal process.
• Service Providers: We may share information with trusted third-party service providers who assist us in operating our business (e.g., CRM systems, cloud storage, email services). These providers are contractually obligated to protect your information.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS) for all form submissions
• Secure cloud-based storage for documents and files
• Access controls limiting employee access to personal information
• Regular security assessments and updates
• Google reCAPTCHA to prevent automated abuse of our forms

While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

6. Cookies and Tracking Technologies

Our Site uses cookies and similar tracking technologies to enhance your browsing experience and collect usage data. These include:

• Essential Cookies: Required for the Site to function properly (e.g., session management).
• Analytics Cookies: Help us understand how visitors interact with our Site so we can improve it.
• Google reCAPTCHA: Uses cookies to distinguish human visitors from automated bots.

You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.

7. Third-Party Services

Our Site may contain links to third-party websites or services (e.g., Better Business Bureau, state insurance department websites). We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

8. Your Rights and Choices

Depending on your state of residence, you may have certain rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request that we correct inaccurate or incomplete information.
• Deletion: You may request that we delete your personal information, subject to certain legal exceptions.
• Opt-Out: You may opt out of receiving marketing communications from us at any time by contacting us or using the unsubscribe link in our emails.

To exercise any of these rights, please contact us using the information provided below.

9. California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to request deletion, and the right to opt out of the sale of personal information. We do not sell personal information. To make a CCPA request, please contact us at the information below.

10. Children's Privacy

Our Site and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete that information promptly.

11. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Claim-related records are typically retained for a minimum of seven (7) years in accordance with industry standards and applicable regulations.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us: