🔧 For Body Shops
Help Your Customers Get
Proper Repairs Paid
When insurance companies refuse to pay for proper repairs, empower your customers to invoke their Right to Appraisal (RTA).
✓ Attorney-Led
When Insurance Cuts Corners, Customer Safety Suffers
Insurance companies routinely deny payment for procedures that are essential to your customers’ safety.
OEM Procedures Not Paid
Insurance refuses to pay for manufacturer-required procedures critical to restoring the vehicle’s structural integrity and crash protection.
Used or Aftermarket Parts
Your customer’s vehicle came with OEM parts for a reason. Used alternatives may not provide the same fit, finish, or safety performance.
Low Labor Rates
Proper repairs require trained technicians. When insurance won’t pay fair labor rates, shops can’t afford to do the job right.
No ADAS Calibrations
Modern vehicles rely on ADAS for collision avoidance and emergency braking. Skipping calibrations can leave safety systems malfunctioning.
No OEM Research Time
Every vehicle has specific repair requirements. Without time to research these procedures, technicians can’t ensure proper restoration.
Supplement Denials
Endless supplements cause delays, frustration, and expenses to the body shop and insured. Vehicles should not leave with unrepaired issues.
The Right to Appraisal:
Protecting Your Customers
Most auto insurance policies contain an Appraisal Clause – a benefit included in the policy, that allows either party to demand an independent appraisal when there’s a dispute over the amount of loss. This is your customer’s contractual entitlement, not a confrontation – it’s simply a process built into their policy.
Insurance companies often require appraisers to be licensed by the Department of Insurance. Our appraisers meet these requirements nationwide.
How It Works
Educate Your Customer
Share your estimate, the insurance response, and details of what’s being underpaid. You’ve already done the heavy lifting.
Customer Invokes Appraisal
We assign an appraiser to represent your customer and prepare the formal appraisal demand package.
We Represent the Customer
As their licensed appraiser, we’re on the same side as you – working through the process to get proper repair payment.
Customer Gets Paid
The appraisal process determines fair compensation so you can complete proper repairs.
Discounted Rates for Body Shop Customers: $50
Because you’ve already done the heavy lifting – the photos, documentation, and insurance correspondence – we offer your customers our services at a reduced rate. We’re on the same team.
About Umpires: In less than 1% of cases, an umpire is needed. Umpire fees are paid directly to the umpire and split between the insured and insurance company (typically ~$300 per side). Most insurers settle during negotiation because they know when they’re underpaying.
Addressing Common Concerns
We understand you may have questions. Here’s what you need to know.
🛡️ “Will this hurt my relationship with insurers?”
No. The customer invokes the appraisal clause – not you. You’re simply informing your customer of their contractual rights. The appraisal clause is a benefit included in their policy, often written as a paragraph titled “Appraisal.” It’s their right to use it.
Insurance companies cannot legally retaliate against body shops for customers exercising their policy benefits. You’re advocating for proper repairs – that’s your job.
⏱️ “Will this delay repairs?”
The appraisal process typically takes from 2 to 21 days. However, many shops begin repairs while the process is underway, knowing additional payment is coming.
Consider: Would you rather complete a rushed, underpaid repair that compromises safety, or wait slightly longer to do the job right and get paid fairly?
🤝 “Will this increase the customer’s insurance premiums”
No, utilizing an appraiser does not increase premiums. While being liable for an accident can increase insurance premiums, the additional amount paid on a claim from the appraisal clause does not affect premiums. The policy has been underwritten to pay the full amount on claims.
The Bottom Line
We’re on the same side. As the customer’s appraiser, we work alongside you to ensure proper repairs get paid. The appraisal process is a contractual entitlement – a benefit included in their policy – not a confrontation. Your customer deserves to have their vehicle repaired and paid for correctly.
Ready to Help Your Customers?
Start empowering your customers to invoke their Right to Appraisal. It’s a benefit included in their policy – help them use it.